Help Center

A UUID (Universally Unique Identifier) is a 128-bit number used to identify information in computer systems. A synonym for this is also the term GUID (Globally Unique Identifier).

To create and sign cards, you need to be a member of the Apple Developer Program. There a certificate will be created for you, which will be stored in your account with Kortpress and with which you can sign the card. You cand find further information about the apple developer program at: https://developer.apple.com/programs/

To be able to create digital Cards for iOS on the Kortpress web application, you need to have various files. This includes credentials,, which contains Team Identifier, Card Type Identifier, Card Certificate and the associated password. You can get these files as member of the Apple Developer Program for iOS. You can find further information about the apple developer program and kortpress at: https://letsdev.de/en/blog/apple-developer-program

Kortpress offers a landing page with the download links and a QR code at the same time. This means that a card can be conveniently installed on the smartphone. Furthermore, the individual URLs can also be supplied, via which the card can be loaded onto the device. These URLs can be delivered to your target groups via e-mail, SMS, iMessage or other services.

Different photos, graphics and logos are required for each card. You can find information about the format when uploading on Kortpress web application. Please note that your media must be created and uploaded in a PNG format. Your logo should be transparent (without background) and in a sufficiently high quality. If you need help with the creation with the preparation, please contact us! Our support will be happy to assist you.

Push notifications are an ideal customer engagement tool to draw attention to a targeted offer or important information. However, due to technical restrictions, push notifications are always combined with a card update. Users also have the option of deactivating these notifications. Since 2025, Google Wallet also supports push notifications. Unlike Apple Wallet, these notifications are not displayed directly on the lock screen. Instead, the notification becomes visible within the Google Wallet application. As a result, push notifications on Google Wallet are less prominent and require users to actively open the Wallet app to view the message.

Notifications can be defined in the Kortpress web application in the "Lock screen" area. By entering an address (that is converted into Lat-Lon-coordinates) with a defined radius, a notification can be displayed on the user's device. The corresponding card can be opened directly from the lock screen.

First, download the Kortpress.io app. The app is available for free at the App Store for iOS and at Google Play for Android. To log in, you can create a voucher (QR code) in the web application (Kortpress Cloud) and then scan it with your smartphone.
To create a voucher, go to the web app (Kortpress Cloud) and select "Kortpress.io App Access" Here you can generate a voucher (QR code).

For membership or customer cards of an association, an organization or a company, the "loyalty/customer card" card type is suitable. With this type of digital membership or customer card, you have the possibility to create digital cards for individual members. Furthermore this type offers this type offers the possibility to map a level or point system.

You can change the mail address for the invoice dispatch in the Control Center. Select the entry "Control Center" from the bottom part of the main menu. Then click on "Invoices" in the left navigation. Via the blue "Change e-mail" button you can update your mail address for the invoice dispatch. Please note that the mail address you use to login in Kortpress can’t be changed.

You can change your password in your Control Center. Select the entry "Control Center" from the bottom part of the main menu. Now click on the round "Profile" icon to the top right of your customer number and select "Account". You can set a new password via the blue "Change password" button.

You can cancel your contract via the Control Center. Select the entry "Control Center" from the bottom part of the main menu. Then click on "Contract-details". Use the blue "Cancel contract" button to cancel your current tariff and the contract with Kortpress.

A card and all its individual installations are active and therefore billable as long as they are assigned to your account. After a card has been deleted, it is no longer active and is therefore no longer considered for billing. The card will continue to be billed as active for the current billing period. The deletion will only take effect in the next billing period.

Kortpress records all transactions and activities associated with a card. This includes card creation, card updates, card installations, push notifications, and more. All recorded activities are available in the Activity Protocol. The Activity Protocol is available both as an account-wide view (across all cards and templates) and as a filtered view on the respective card and template detail pages.

A card update is a change to an existing card or template that affects cards. Due to technical restrictions, a card update is also necessary for sending push notifications.

The total number of cards is the sum of the created cards and the cards that have been installed multiple times.

You can easily switch to another rate model during an active subscription. To do this, log in to the Kortpress Cloud, click on "Control Center" in the bottom part of the main menu. In the Control Center, click on "Contract-Details" and then click on "Change Tariff". Now select your desired tariff. The tariff change will take place in the following month.

Beacons are small transmitters or receivers that can send signals at specific time intervals using Bluetooth. Our Kortpress technology can pick up these signals in order to send notifications to the installed card at defined areas (e.g. at the checkout zone).

A P12 key is a certificate from Apple that is used by various security and encryption programs. You need this certificate as part of the credentials to create digital Cards. A membership in the Apple Developer Program is required to obtain and use this file.

The card holder removes the card from the device: Cards that are manually removed from a user’s device can be added to the mobile wallet again at any time, as long as the card has not been deleted from the Kortpress Cloud.

The card is deleted in the Kortpress Cloud: When a card is deleted in the Kortpress Cloud, all installed devices receive a final clearing update. This removes all card content from the device. The card becomes empty, can no longer be used, and cannot be restored. The deletion is permanent.

Kortpress supports the following barcode types: Code 128, PDF417, and Aztec Code. Due to technical restrictions imposed by Google and Apple, only these barcode types are available. Please note: Barcodes are generated directly on the user’s device. No image asset is required.

There are two options to expire or delete cards:

1. Card Expiration: A card expiration date can be defined to specify until when a card is valid. After the expiration date is reached, the card remains on the device but is displayed differently depending on the platform: Apple Wallet displays the card with a disabled (grayed-out) barcode. Google Wallet moves the card to the Expired Cards section.
This option is suitable for use cases such as membership cards with a limited validity period or admission tickets with a fixed date.
Advantage: Unlike deleting a card, an expired card can be reactivated. By updating the card and extending the expiration date, the card becomes valid again on supported devices.

2. Card Deletion: A card can be deleted immediately or scheduled for deletion at a specific date. In both cases, the card is permanently removed from Kortpress and marked as expired on user devices.
This option is suitable for scenarios such as membership cancellations, resignations, or one-time-use admission tickets. The card cannot be restored and is permanently removed from the system.