Here in the Kortpress Help Center you will find answers to frequently asked questions. If your topic is not listed or you would like to give us feedback, we look forward to your message!
Select a category for which you need help.
Questions and answers about prices, billing, pass updates and much more
Tutorial for creating iOS credentials
Tutorial for creating Google Credentials
Creation of Apple Push Notification Service Credentials
Documentation for developer
Interesting for non-commercial associations and organizations
What is a UUID?
A UUID (Universally Unique Identifier) is a 128-bit number used to identify information in computer systems. A synonym for this is also the term GUID (Globally Unique Identifier).
Do I need to be a member of the Apple Developer Program?
To create and sign passes, you need to be a member of the Apple Developer Program. There a certificate will be created for you, which will be stored in your account with Kortpress and with which you can sign the pass. You cand find further information about the apple developer program at: https://developer.apple.com/programs/
What are Apple Credentials and what are they used for?
To be able to create Passes and Cards for iOS on the Kortpress web application, you need to have various files. This includes credentials,, which contains Team Identifier, Pass Type Identifier, Pass Certificate and the associated password. You can get these files as member of the Apple Developer Program for iOS. You can find further information about the apple developer program and kortpress at: https://letsdev.de/en/blog/apple-developer-program
How can a pass be loaded onto a smartphone?
Kortpress offers a landing page with the download links and a QR code at the same time. This means that a pass can be conveniently installed on the smartphone. Furthermore, the individual URLs can also be supplied, via which the pass can be loaded onto the device. These URLs can be delivered to your target groups via e-mail, SMS, iMessage or other services.
What graphics do I need to create a pass?
Different photos, graphics and logos are required for each pass. You can find information about the format when uploading on Kortpress web application. Please note that your media must be created and uploaded in a PNG format. Your logo should be transparent (without background) and in a sufficiently high quality. If you need help with the creation with the preparation, please contact us! Our support will be happy to assist you.
How do push notifications work with Apple Passes?
Push notifications are an ideal customer engagement tool to draw attention to a targeted offer or important information. However, due to technical restrictions, push notifications are always combined with a pass update. Users also have the option of deactivating these notifications. Google itself does not support push notifications yet.
How can a notification be issued for a specific location?
Notifications can be defined in the Kortpress web application in the "Lock screen" area. By entering an address with a defined radius, a notification can be displayed on the user's device of the user. The corresponding pass can be opened directly from the lock screen.
How can I log in to the Kortpress.io app and how is the associated voucher created?
First, download the Kortpress.io app. The app is available for free at the App Store for
iOS and at Google Play for Android. To log in, you can create a voucher (QR code) in the web application
(Kortpress Cloud) and then scan it with your smartphone.
To create a voucher, go to the dashboard in the web app (Kortpress Cloud). Under "MORE", select the "APP MANAGER" entry. Here you can generate a voucher (QR code).
What type of passport is suitable for membership cards such as clubs?
For membership or customer cards of an association, an organization or a company, the "loyalty/customer card" pass type is suitable. With this type of digital membership or customer card, you have the possibility to create digital cards for individual members. Furthermore this type offers this type offers the possibility to map a level or point system.
How can I change my mail address for the invoice dispatch?
You can change the mail address for the invoice dispatch in the Control Center. To do so, click on the "Tile" icon to the left of the Kortpress logo in the Dashboard and select "Control Center" from the drop-down menu. Then click on "Invoices" in the left navigation. Via the blue "Change e-mail" button you can update your mail address for the invoice dispatch. Please note that the mail address you use to login in Kortpress can’t be changed.
How can I change my password?
You can change your password in your Control Center. To do so, click on the "Tile" icon to the left of the Kortpress logo in the Dashboard and select "Control Center" from the drop-down menu. Now click on the round "Profile" icon to the top right of your customer number and select "Account". You can set a new password via the blue "Change password" button.
How can I cancel my contract?
You can cancel your contract via the Control Center. To do so, click on the "Tile" icon to the left of the Kortpress logo in the Dashboard and select "Control Center" from the drop-down menu. Then click on "Contract-details". Use the blue "Cancel contract" button to cancel your current tariff and the contract with Kortpress.
When is a pass active?
A pass and all its individual installations are active and therefore billable as long as they are assigned to your account. After a pass has been deleted, it is no longer active and is therefore no longer considered for billing.
What is a transaction?
Kortpress records all transactions related to a pass. This includes pass creation, pass updates, pass installations, push notifications and much more.
What is a pass update?
A pass update is a change to an existing pass or template that affects passes. Due to technical restrictions, a pass update is also necessary for sending push notifications.
How is the total number of passes calculated?
The total number of passes is the sum of the created passes and the passes that have been installed multiple times.
How can I change my tariff during an active subscription?
You can easily switch to another rate model during an active subscription. To do this, log in to the Kortpress Cloud, click on the Kortpress logo in the Navigation menu and go to the "Control Center". In the Control Center, click on "Contract-Details" and then click on "Change Tariff". Now select your desired tariff. The tariff change will take place in the following month.
What are Beacons?
Beacons are small transmitters or receivers that can send signals at specific time intervals using Bluetooth. Our Kortpress technology can pick up these signals in order to send notifications to the installed pass at defined areas (e.g. at the checkout zone).
What is a P12 key?
A P12 key is a certificate from Apple that is used by various security and encryption programs. You need this certificate as part of the credentials to create Passes and Cards. A membership in the Apple Developer Program is required to obtain and use this file.
What happens to deleted passes?
Your customers can restore their Passes that have been deleted from their smartphone at any time, by adding the passes to their mobile wallet again. Assuming they are actively stored in the Kortpress web application.
Which QR Code types are supported?
With Kortpress.io you are able to scan besides QR Codes other commonly used barcode types: Code 128, PDF 417 and Aztec-Code.
What are the options to expire or delete Passes?
There are two options for this in the Kortpress Cloud:
1. passport expire: you can set a date on the passport until when it is valid. After the expiration this date, the passport will be displayed differently on the user's device: Apple grays out the barcode on the passport. Google moves the pass to the "Expired cards" section. Suitable for e.g.: Membership cards with a special validity, admission tickets that only have a special validity, tickets. Advantage: In contrast to deleting the passport, this variant has the advantage that the card can be reactivated. can be reactivated. By updating the passport and the date, the passport becomes valid again. valid.
2. delete passport: you can delete a passport directly from Kortpress or you can set the passport for deletion on a certain date. for deletion. In both cases, the passport is completely deleted from Kortpress and marked on the devices marked as expired (see 1.) Suitable for e.g.: Mapping of cancellation/resignation of members, One-time tickets for admission or tickets.
You need an Apple Developer Account to create Apple Pass Type Certificates. Additionally you need the following information to create an Apple Pass in Kortpress:
Log in to your Apple Developer Console as an administrator and select Certificates, Identifiers & Profiles
Select Identifiers from the left menu and click the + button to add a new Identifier. Select Pass Type IDs from the list of Identifier and click next. Fill in the Pass Type ID Description field and assign a new unique Indentifier. Confirm your entries and click Continue. Verify your name and Identifier and then register your Pass Type ID.
Select your created Pass Type ID from the list. Create a Certificate Signing Request: (CSR, https://help.apple.com/developer-account/#/devbfa00fef7) and upload it by selecting Choose File.
Download your new certificate. Double-click the certificate to add it to your keychain. Right-click on your certificate in Keychain Access App and export it as a .p12 file. Add a password to your certificate. You will need to remember this password to upload it to Kortpress later.
You can easily create Google Credentials using our Kortpress web application. All you need for this your e-mail address and an account name of your choice. We will take care of the rest.
You will need an Apple Developer Account and the following information to send push notifications in Kortpress:
Log in to your Apple Developer Console as a administrator and select Certificates, Identifiers & Profiles.
Select Keys and add a new key of type Apple Push Notification Service (APNs). After creating a key name, click Register to create the APNs certificates.
Download the APNs file and remember the Key-ID. NOTE: The key can only be downloaded once because the server copy is removed. Keep a backup copy of your key in a safe place. Upload the .p8 file with the appropriate key ID to Kortpress.
We offer a special tariff for non-profit associations / organizations in Kortpress. In this case a membership in the Apple Developer Program is not required. We will provide all necessary credentials in order to create and update Apple and Google passes. More information about possible use cases and the procedure in order to use Kortpress as a non-profit association / organization can be found here: https://kortpress.io/en/use-cases/membership-card/.
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