Help Center

A UUID (Universally Unique Identifier) is a 128-bit number used to identify information in computer systems. A synonym for this is also the term GUID (Globally Unique Identifier).

To create and sign passes, you need to be a member of the Apple Developer Program. There a certificate will be created for you, which will be stored in your account with Kortpress and with which you can sign the pass. You cand find further information about the apple developer program at: https://developer.apple.com/programs/

To be able to create Passes and Cards for iOS on the Kortpress web application, you need to have various files. This includes credentials,, which contains Team Identifier, Pass Type Identifier, Pass Certificate and the associated password. You can get these files as member of the Apple Developer Program for iOS. You can find further information about the apple developer program and kortpress at: https://letsdev.de/en/blog/apple-developer-program

Kortpress offers a landing page with the download links and a QR code at the same time. This means that a pass can be conveniently installed on the smartphone. Furthermore, the individual URLs can also be supplied, via which the pass can be loaded onto the device. These URLs can be delivered to your target groups via e-mail, SMS, iMessage or other services.

Different photos, graphics and logos are required for each pass. You can find information about the format when uploading on Kortpress web application. Please note that your media must be created and uploaded in a PNG format. Your logo should be transparent (without background) and in a sufficiently high quality. If you need help with the creation with the preparation, please contact us! Our support will be happy to assist you.

Push notifications are an ideal customer engagement tool to draw attention to a targeted offer or important information. However, due to technical restrictions, push notifications are always combined with a pass update. Users also have the option of deactivating these notifications. Google itself does not support push notifications yet.

Notifications can be defined in the Kortpress web application in the "Lock screen" area. By entering an address with a defined radius, a notification can be displayed on the user's device of the user. The corresponding pass can be opened directly from the lock screen.

First, download the Kortpress.io app. The app is available for free at the App Store for iOS and at Google Play for Android. To log in, you can create a voucher (QR code) in the web application (Kortpress Cloud) and then scan it with your smartphone.
To create a voucher, go to the dashboard in the web app (Kortpress Cloud). Under "MORE", select the "APP MANAGER" entry. Here you can generate a voucher (QR code).

For membership or customer cards of an association, an organization or a company, the "loyalty/customer card" pass type is suitable. With this type of digital membership or customer card, you have the possibility to create digital cards for individual members. Furthermore this type offers this type offers the possibility to map a level or point system.

You can change the mail address for the invoice dispatch in the Control Center. To do so, click on the "Tile" icon to the left of the Kortpress logo in the Dashboard and select "Control Center" from the drop-down menu. Then click on "Invoices" in the left navigation. Via the blue "Change e-mail" button you can update your mail address for the invoice dispatch. Please note that the mail address you use to login in Kortpress can’t be changed.

You can change your password in your Control Center. To do so, click on the "Tile" icon to the left of the Kortpress logo in the Dashboard and select "Control Center" from the drop-down menu. Now click on the round "Profile" icon to the top right of your customer number and select "Account". You can set a new password via the blue "Change password" button.

You can cancel your contract via the Control Center. To do so, click on the "Tile" icon to the left of the Kortpress logo in the Dashboard and select "Control Center" from the drop-down menu. Then click on "Contract-details". Use the blue "Cancel contract" button to cancel your current tariff and the contract with Kortpress.

A pass and all its individual installations are active and therefore billable as long as they are assigned to your account. After a pass has been deleted, it is no longer active and is therefore no longer considered for billing.

Kortpress records all transactions related to a pass. This includes pass creation, pass updates, pass installations, push notifications and much more.

A pass update is a change to an existing pass or template that affects passes. Due to technical restrictions, a pass update is also necessary for sending push notifications.

The total number of passes is the sum of the created passes and the passes that have been installed multiple times.

You can easily switch to another rate model during an active subscription. To do this, log in to the Kortpress Cloud, click on the Kortpress logo in the Navigation menu and go to the "Control Center". In the Control Center, click on "Contract-Details" and then click on "Change Tariff". Now select your desired tariff. The tariff change will take place in the following month.

Beacons are small transmitters or receivers that can send signals at specific time intervals using Bluetooth. Our Kortpress technology can pick up these signals in order to send notifications to the installed pass at defined areas (e.g. at the checkout zone).

A P12 key is a certificate from Apple that is used by various security and encryption programs. You need this certificate as part of the credentials to create Passes and Cards. A membership in the Apple Developer Program is required to obtain and use this file.

Your customers can restore their Passes that have been deleted from their smartphone at any time, by adding the passes to their mobile wallet again. Assuming they are actively stored in the Kortpress web application.

With Kortpress.io you are able to scan besides QR Codes other commonly used barcode types: Code 128, PDF 417 and Aztec-Code.

There are two options for this in the Kortpress Cloud:
1. passport expire: you can set a date on the passport until when it is valid. After the expiration this date, the passport will be displayed differently on the user's device: Apple grays out the barcode on the passport. Google moves the pass to the "Expired cards" section. Suitable for e.g.: Membership cards with a special validity, admission tickets that only have a special validity, tickets. Advantage: In contrast to deleting the passport, this variant has the advantage that the card can be reactivated. can be reactivated. By updating the passport and the date, the passport becomes valid again. valid.
2. delete passport: you can delete a passport directly from Kortpress or you can set the passport for deletion on a certain date. for deletion. In both cases, the passport is completely deleted from Kortpress and marked on the devices marked as expired (see 1.) Suitable for e.g.: Mapping of cancellation/resignation of members, One-time tickets for admission or tickets.